Service updates COVID-19 outbreak

Updated: 04/01/2021

National Lockdown Restrictions (from 5th January)

Our services are continuing to run but with some changes to ensure the health and safety of all our cleaners and clients.

England is subject to a national lockdown across the region, similar to the March lockdown where businesses and schools will be forced to close to control the rise in Coronavirus cases. The national lockdown will begin on the 5th January

Can cleaners still work in clients' homes?

Yes. The government have made it clear that domestic cleaners will still be permitted to work inside peoples homes as long as the government guidelines on social distancing and staying safe are followed. All of our cleaners have a set of extensive guidelines to follow during their scheduled cleaning visits.

"Where it is necessary for you to work in other people's homes - for example, for nannies, cleaners or tradespeople - you can do so. Otherwise, you should avoid meeting for work in a private home or garden, where COVID-19 Secure measures may not be in place. Click here to view guidelines

What are we doing?

We want to inform you of the actions we are taking as a business to protect our cleaners and our clients as far as possible during the COVID-19 outbreak. You will, of course, know the government have ordered people to stay at home wherever possible but with a few exceptions. On the other hand, we don't need to point out that a clean house is even more essential during these times.

  • We are in constant contact with all our cleaners and are asking them and yourselves to take all the precautions you can.

  • If you or anyone in your household have any symptoms, please let us and your cleaner know as soon as possible.

  • We have also informed our cleaners to do the same if they or anyone in their household displays any symptoms.

  • We have always ensured that the same cleaner attends the same clients each clean and that our cleaners only use the clients' cleaning materials, to prevent cross-contamination.

For the safety of both Clients and Cleaners, we have introduced the following rules

  • Cleaners must not clean if anyone in their household has symptoms (however mild), shielding or self-isolating

  • Clients must not allow cleaning if anyone in their household has symptoms (however mild), shielding or self-isolating

  • Clients must stay in a different room to the cleaner. Social distancing of at least 2 metres must be maintained at all times


Social Distancing & Face Coverings

Cleaning is one of the few exceptions for entering peoples homes; it is incredibly important that cleaners respect Government guidelines and clients' wishes when they are entering a property.

  • Cleaners must at all times observe social distancing of 2 metres from anyone in the property

  • Face coverings are not mandatory, however if the client asks for them to wear one, then they should be prepared to do so


All cleaners must follow our detailed cleaning and safety guidelines

These are based on the latest guidelines from Public Health England, Health Protection Scotland and the NHS.

  • Thoroughly wash their hands before, during and after their cleans with warm soapy water

  • Surfaces should be cleaned using regular products and then where possible, disinfected using a product that is certified to kill 99.9% of germs, such as Dettol Antibacterial Surface Cleaner Spray

  • Special attention should be paid to "high touched" areas such as; door and cupboard handles, light switches, TV remotes, tables, countertops etc

  • Warm water (not hot or cold) should be used when cleaning surfaces and mopping floors, to maximise the effectiveness of cleaning products

  • Use disposable or machine washable gloves

  • Open windows where possible for ventilation

  • Wash cleaning cloths and mop covers at a high temperature (60°C or above) after every use


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Honeybee Cottage, Puddle Hill, Hixon, Stafford, ST180NG

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